Modification History
PUAECO005A Release 2: Layout adjusted. No changes to content.
PUAECO005A Release 1: Primary release.
Unit Descriptor
This unit covers the competency required to determine, allocate and dispatch resources in an emergency communications centre.
Application of the Unit
This unit applies to dispatchers working in an emergency communications centre who are required to dispatch emergency response resources to emergency incidents and other events.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a Unit of Competency. |
Performance Criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Determine appropriate response |
1.1 Information required to determine the appropriate response to an incident is quickly identified, in accordance with organisational policies and procedures. 1.2 Sources of information are accessed and relevant information is retrieved quickly and efficiently. 1.3 Availability and capability of resources is assessed. 1.4 Organisational response procedures are applied to ensure appropriate resources are matched to incident/s. 1.5 Request/s for assistance are prioritised in accordance with agency protocols and legislation where required. |
2. Dispatch resources |
2.1 Equipment and systems are used to locate, allocate and dispatch resources. 2.2 Resource dispatch announcements are made promptly and accurately, in an organised, concise and complete manner using clear and appropriate language in accordance with organisational turnout methods and technology. 2.3 Public safety agencies and relevant organisations are notified in accordance with operational procedures. 2.4 Communication with dispatched resources is established and recorded. 2.5 Additional information is disseminated to dispatched responding resources. 2.6 Resource dispatch follow-up procedures are implemented. 2.7 Administrative duties and support tasks are completed promptly, in accordance with organisational policies and procedures. 2.8 All incident information is recorded, maintained and updated in accordance with organisational requirements. 2.9 Back-up or business continuity systems are used when required. |
3. Provide ongoing support to operations |
3.1 Status of resources is monitored. 3.2 Public safety agencies and relevant organisations are notified in accordance with operational procedures. 3.3 Field requests are actioned. 3.4 Resources are allocated as required. 3.5 Resource information is maintained and updated. 3.6 Communication with personnel in the field is maintained and recorded. |
Required Skills and Knowledge
This describes the essential skills and resources knowledge and their level, required for this unit. |
Required Skills |
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Required Knowledge |
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Assessment must confirm the ability to:
Consistency in performance Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations across a range of different types of emergencies and level of activity. |
Context of and specific resources for assessment |
Context of assessment Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace. Specific resources for assessment Access is required to:
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Method of assessment |
This unit may be assessed with the following units:
In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:
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Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
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Organisational policies and procedures may include: |
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Sources of information may include: |
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Equipment and systems may include: |
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Public safety agencies and relevant organisations may include: |
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Establishing and recording communication with dispatched resources may include: |
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Incident information may include: |
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Status of resources are monitored for: |
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Field requests may include: |
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Resource information may include: |
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Unit Sector(s)
Not applicable.